Policies
The safety of our guests is our top priority.
If unsafe weather or water conditions require us to cancel a trip, you may choose to:
Reschedule for the next available date, or
Receive a full refund of any deposit or payment made.
Light rain, cloudy skies, or cooler temperatures do not automatically result in cancellation. Weather-related decisions are made solely by Apex Arrow Charters.
Weather Policy
Customer Cancelations:
14 or more days before your trip: Full refund of your deposit or the option to reschedule.
7–13 days before your trip: Deposit may be applied toward a future trip within the current season, subject to availability.
Less than 7 days before your trip: Deposits are non-refundable.
No-shows or same-day cancellations: No refund will be issued.
Rescheduling:
We understand that unexpected situations happen. If you need to reschedule, please contact us as soon as possible. We will do our best to accommodate your request based on availability.
Cancelation Policy
Apex Arrow Charters reserves the right to refuse or end a trip without refund if a participant:
Is under the influence of alcohol or illegal drugs.
Behaves in an unsafe, reckless, or abusive manner.
Refuses to follow guide or safety instructions.
Creates a safety risk for themselves or others.